Bandwith

What happens if the BW purchased exceeds?
If the BW purchased is exceeded, we will charge an overage fee (per GB) applicable to the package you have purchased from us.
What happen if my yearly package is used by in 6 months?
You will be charged overage, or you can upgrade your package before that happens.
Do I pay only for the actual usage?
No, if you buy a 1000 GB we will bill you 50 USD for a month. Whether you use the 1000 GB or not, we will still bill you the package price as well as if you exceed the allocated BW.

SLA

What if the CDN SLA 99% is not met?
We will provide a service credit up to 100% of your monthly package. A downtime of 8 hours is recovered under 99% CDN SLA in a month, excluding scheduled maintenance, which is calculated on a monthly basis.
How can I access monthly CDN SLA reports?
SLA reports are available on your control panel. Once you login you will see a tab called SLA, click that for daily, weekly, and monthly SLA reports.
How do I get my service credit back?
Service credit will be shown on your control panel, and you can also contact pay@5centscdn.com. We provide immediate service credits, with no wait time.

VoD

What if I want to stream my video on demand files?
We do offer video on demand services. Contact us at buy@5centscdn.com to buy storage space.
Do I get any storage space to store my files?
Yes

Payments

Is there any extra charges for PayPal transfer?
No
Is there any extra charges for wire transfer?
No
Do I have to pay any taxes?
No, as a company we will take care of taxes, its our liability towards the concerned authorities.
What are the currencies you accept?
We accept the Canadian & US dollar only.
Do you accept PayPal?
Yes.
Do you accept wire transfers?
Yes, you can contact pay@5centscdn.com for more info.
Do you accept email money transfer?
Yes, you can contact pay@5centscdn.com for more info.
What if I want to cancel the account, do I get any refund?
No, you can use our service until your package is expired.

Usage

Is there any kinds of restrictions?
No, unless you are live streaming illegal content.

Publishing points & stream names

What is a publishing points?
This is the parameter given in Flash Media Live Encoder (FMS URL), eg: rtmp://servername/application folder (This info is provided by the support team or you can find it on your control panel).
What if I need multiple publishing point?
Additional publishing points can be purchased from our control panel. You can buy multiple publishing points, contact buy@5centscdn.com for more information.
What is a stream name?
This is the parameter given in Flash Media Live Encoder (Stream name), eg: demo123 (This info is provided by the support team or you can find it on your control panel).
What if I need multiple stream names?
Additional stream names can be purchased from our control panel. You can buy multiple stream names, please contact buy@5centscdn.com.
Do you provide unlimited BW?
Yes, you can contact buy@5centscdn.com for more info.
Do you provide unlimited publishing points or stream names?
Yes, you can contact buy@5centscdn.com for more info.

Discounts & customization

Do you provide any discounts for non profit organisations & educational institutes?
Yes, you can contact buy@5centscdn.com for more info.
Who shall I contact for custom package?
You can contact contact buy@5centscdn.com for more info.

Affiliates

How to become an affiliate?
If you are currently an 5CentsCDN client, login to your control panel and click the ‘Affliates’ tab, then click on ‘Activate Affiliate Account’.
How is an affiliate paid out?
PayPal or Bank transfer (only within Canada). Other payment option are available please contact buy@5centscdn.com.
Is it possible to deactivate affiliate account?
Yes, please contact us at buy@5centscdn.com.
What is business fee?
Business fee is commission.
Does 5centsCDN provide white labeled re-seller account?
No

LEaaS

Does LEaaS come with a contract based service?
Yes, we offer a yearly contract.
Do I have to pay extra for BW usage apart from the monthly charges?
No, LEaaS packages comes with a set BW limit based on the subscription type. Any overages or BW the exceeds the allocated BW will be charged extra for that period.
Can I secure my content?
Yes, you can secure content using Geoblocking or Domainlocking feature.
Do you provide unlimited BW package with LEaaS?
Yes, please contact buy@5centscdn.com for more information.
Is there any setup fee?
No
Are there any limitations?
Yes, only TV channels which have a satellite foot print in North America can utilize this service.
Why SLA is 98% only?
We don’t have control over satellite signal and other minor hardware or software issues.
Can I get LEaaS in any other part of the world?
Yes, currently we have a partnered data center in India.
Can I customize my bit rate and video quality?
Yes, please contact buy@5centscdn.com for more information.
Can I record my live streaming?
Yes
Do I have to pay for the hardware or software?
No