Category: Account & Billing

Once you delete a stream or zone, the resource does not delete permanently. The details are explained below. -> Stream Name The permanent delete is set to after 2 days of stream deletion. The users can restore the stream within 2 days. This is mainly implemented for restoring purposes. -> Zones The permanent delete is […]

We have implemented the Search option in the control panel. The users can simply search for a Stream Name, Push or Pull zone ID, Simulcast platform, or Scheduled playlist.  Please follow the steps.   Login to 5centsCDN control panel. Click the Search Icon at the top right side of the window. Search the Keyword, The […]

We can restore both a la carte and PAYG plans within 7 days. You can submit the restore request to the support team via Live Chat or Support Ticket.

Canadian banks do not have IBAN (International Bank Account Number) numbers. If asked for the RBC IBAN number it is simply our Bank Number (003) followed by your account number and your branch’s transit number. Please be aware that the IBAN is different than the SWIFT BIC which is used for incoming wires. For RBC, […]

As of now, we are only providing raw logs for Enterprise and Premium/Volume networks. We will implement raw logs for the standard network in the future. For getting the raw logs you need to contact the support team via Live Chat or Email.

The system will automatically try to capture if the credit card is on the file. If you want to stop auto capturing then you can remove the credit card from your account. To remove the credit card go to Login to 5centsCDN console. Go to portal home. Click the drop-down arrow nearest  “hello, your name” […]

A pull zone origin or simulcast platform used by a demo client, cannot be reused by another client. But the same client can reuse it on another demo or paid service. If a pull zone origin or simulcast platforms associated with a service that is being reported abuse then the account will block permanently due […]

Prorated bandwidth means the bandwidth allocated for a portion of a month. Suppose the user is ordering for a service that contains 1TB bandwidth on 5th April then he only needs to pay for the remaining 25 days. So the user will not get 1TB bandwidth completely. It will allocate based on the remaining days. […]

Now you can check the bandwidth add-on history in the console. Please follow the steps to get the addon bandwidth details. Login to 5centsCDN console. Go to ACCOUNT. Click the Bandwidth Addon History option. On the redirected page, you can see the bandwidth add-on details. The steps are explained below  

No, It is not possible to restore the canceled service. If you want to start the service again, you have to purchase another plan, click here to check the plan details