Category: Account & Billing

To delete the entire account, you need to open a ticket to help@5centscdn.com or you can contact us through the live chat    

We have implemented a detailed usage history. You can check your usages in the console easily. Please follow the steps Login to 5centsCDN console. Go to ACCOUNT Click the Usage History. you will get your usages on the redirected page.

I have updated my credit card information, I want to verify the information is saved on the account? Yes, you can check the credit card information in your account. Please follow the steps Login to 5centsCDN console. Go to Portal Home. Click the drop-down arrow on the top of the window. Click the Manage credit […]

The bandwidth usage analytics is not instant. The analytics update time is dependent on the network that you are using. The Standard, Volume, and premium network usually takes up to 24 hrs of time. The enterprise network usually takes up to 3 days of time. For checking the CDN usage and statistics, you can refer […]

PoP access means the stream of content will be delivered from a limited number of POPs at a given point in time. For instance, even though the Volume network has 60+ POPs listed at any given point in time, your content will be delivered from 30+ PoPs only. The load balancing decision is made by […]

Not familiar with the terms? Check out terminology Index Abbreviations Terminology 1 SDP Session Description Protocol 2 CDN Content Delivery Network 3 HTTPS Hypertext Transfer Protocol Secure 4 Codec Video Codec 5 H.264 Type of Codec 6 H.265 Type of Codec 7 nDVR Network Digital Video Recorder 8 DVR Digital Video Recorder 9 HLS HTTP […]

CDN PoPs (Points of Presence) are strategically located data centers responsible for communicating with users in their geographic vicinity. The main function of PoP is to reduce the time to bring the content to the user. Is PoP means one server? A point of presence, commonly referred to as a POP, is a single geographical […]

Live transcoding pricing calculations are simple things. There are 3 types of profiles are available. SD profiles charge 12.5 USD HD profiles charge  25 USD UHD profiles charges 50 USD For finding the difference between these 3 profiles, you simply check the mentioned URLs What is SD Live Transcoding? What is HD Live Transcoding? What […]

Goto CDN Dashboard > Billing > Invoices Or Go here https://cp.5centscdn.com/clientarea.php?action=invoices

If your bandwidth limit exceeds, your live streams and zone will be disabled. So we recommend adding bandwidth before exceeding the current limit. This article guide you to purchase add-on bandwidth. Kindly follow the below steps: Option 1 Login into 5centsCDN console. Go to Portal home. Click the “Services” option on the left side of […]