Category: Glossary

Premium support refers to a higher level of customer service and technical assistance provided by a business or service provider to its customers who opt for an enhanced support package or subscription tier.

The invoice due date is the deadline by which a customer must make payment for an invoice issued by a business.

WHMCS stands for “Web Host Manager Complete Solution.” It’s a comprehensive client management, billing, and support platform specifically designed for web-hosting businesses

A refund policy is a set of guidelines established by a business or organization that outlines the terms and conditions under which customers can request a refund for products or services they have purchased

Payment methods refer to the various ways in which customers can pay for goods or services they purchase from a business.

“Segmented tags” typically refer to a method of organizing or categorizing data, content, or information using tags that are segmented or divided into different groups or categories.

Escalation refers to the process of raising a customer service or support issue to a higher level of authority or expertise within an organization when it cannot be adequately resolved at its current level.

A “closed ticket” refers to a customer service or technical support request that has been successfully resolved or otherwise concluded.

An “open ticket” typically refers to a customer service or technical support request that has been logged into a ticketing system but has not yet been resolved or closed.

Custom development refers to the creation of software, applications, websites, or other digital solutions that are specifically tailored to meet the unique needs, requirements, and preferences of a particular individual, organization, or business. Instead of using off-the-shelf solutions or pre-built templates, custom development involves building a solution from scratch, often through coding and programming, to […]