Get started with our Standard Support Plan.
Free
$49.99 per month
"$550 for 10 Hours or Pay as you go or $85 per Hour"
$14.99/day
Once you join 5centsCDN, you're automatically covered by our Standard Support Plan, free of charge.
Recommended by Critical Developments and Monitoring Streams for events
Recommended for Professional Development/Custom Application or Developments
"Not ready for a commitment? Our team is available for you a single day as well"
"Monitoring and interventions in the event of hardware failures in our datacentres Monitoring and interventions in the event of hardware failures in our datacentres - 24x7"
Unlimited
8 Business Hours based on Support region
24 Hours a Day - 7 Days a Week
Billed on # of Hours Worked
Valid for 8 Business Hours
Limited Support
24 Hours a Day - 7 Days a Week
Billed on # of Hours Worked
Valid for 8 Business Hours
Live Chat, Ticket & Email
Everything in Standard + IM Channels
Live Chat, Ticket, Email & IM Channels
8 - 12 Hours
4 - 6 Hours
2 - 4 Hours
1 - 2 Hours
12 - 24 Hours - Limited Support
8 - 12 Hours
8 - 12 Hours
1 - 2 Hours
Support for getting started with 5centsCDN
Everything in Standard + Stream Monitoring for Events
Support for Custom Development/Solutions
Support for Monitoring of Streams or important event
Included
―
Included
Limited
Included (Maximum 2 calls in a Month)
Included (Configuring & Set-up Assistance
Maximum 1 - 2 Times a day
―
Yes
Yes
―
2 Hours
2 Hours
2 Hours
1 Hour
6 - 12 Hours
2 Hours
2 Hours
2 Hours
12 - 24 Hours
3 Hours
3 Hours
2 Hours
24 - 48 Hours
6 Hours
4 Hours
2 Hours
Every Quarter with Account Manager
Low
High
Basic
Customized
*"Business Hours” mean Mondays through Fridays, 10:00 am - 6:00 pm local time, excluding local holidays.
*5centsCDN recommends to not to use Trial for any Production Practices.
*5centsCDN Response Times in Standard Support is a rough estiamted time for any technical query depending on the severity of the case.
*Services under the control of 5centsCDN are covered in our SLA. However, we do not cover third-party application outages or recommend using them for custom project development.
*Additional meetings per month will cost $50 for two extra calls, charged as part of the overage billing.
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CDN
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