Get started with our Standard Support Plan.
Free
$49.99 per month
$550 for 10 Hours or Pay as you go or $85 per Hour
$14.99/day
Once you join 5centsCDN, you're automatically covered by our Standard Support Plan, free of charge.
Recommended by Critical Developments and Monitoring Streams for events
Recommended for Professional Development/Custom Application or Developments
"Not ready for a commitment? Our team is available for you a single day as well"
For Getting Started & Setting up account
Everything in Standard + Stream Monitoring for Events
Support for Custom Development/Solutions
Support for Monitoring of Streams or important event
Unlimited - 24x7x365
24 Hours a Day - 7 Days a Week
24 Hours a Day - 7 Days a Week
Billed on # of Hours Worked
Valid for 8 Business Hours
Limited Support
24 Hours a Day - 7 Days a Week
Billed on # of Hours Worked
Valid for 8 Business Hours
Live Chat, Ticket, Self Help Docs, & Email
Everything in Standard + IM Channels like Slack, WhatsApp, Basecamp, etc
8 - 12 Hours
3 - 6 Hour
2 - 4 Hours
1 Hour - 2 Hours
12 - 24 Hours - Limited Support
6 - 12 Hours
6 - 12 Hours
1 Hour - 2 Hours
Available
N/A
Available
Limited
Included (Maximum 2 calls in a Month)*
Included (Configuring & Set-up Assistance
Maximum 1 - 2 Times a day*
Limited Availability
Available
12 Hours
2 Hours - 4 Hours
12 Hours - 24 Hours
4 Hours - 6 Hours
24 Hours - 48 Hours
6 Hours - 12 Hours
48 Hours - 72 Hours
12 Hours - 24 Hours
Every Quarter with Account Manager
Low
High
Basic
Customized*
Available
Available
Available + Full access Custom API
Available
Limited*
Interoperability & configuration guidance and troubleshooting.
Interoperability & configuration guidance and troubleshooting.
Limited*
N/A
Available as Add-on
N/A
Available as Add-on
*"Business Hours” mean Mondays through Fridays, 10:00 am - 6:00 pm local time, excluding local holidays.
*5centsCDN recommends to not to use Trial for any Production Practices.
*5centsCDN Response Times in Standard Support is a rough estimated time for any technical query depending on the severity of the case.
*Services under the control of 5centsCDN are covered in our SLA. However, we do not cover third-party application outages or recommend using them for custom project development.
*Additional meetings per month will cost $50 for two extra calls, charged as part of the overage billing.
*When you enroll for any plans, you agree to the above terms & conditions automatically, and use the services accordingly.
*When an incident or support ticket is opened, the priority is selected by the customer, then confirmed by 5centsCDN when it is processed.
A monthly digest of the latest 5centsCDN news, articles and resources.
© 5centsCDN Inc 2025
CDN
Edge Delivery
EdgeSec Delivery
Video Delivery
Video Service
Encoding
Stream
Player
Automatic Optimization
Optimization
Storage
Storage
Routing and Monitoring
DNS
Realtime User Monitoring
Monitoring
By Industry
CDN for Gaming
Game Server Protection
Software Distribution
Image Optimizer
Website Acceleration
WordPress CDN
CDN for E-commerce
Video Hosting
Live Streaming
IP Camera Streaming
Live Streaming Events
OTT Streaming
Satellite Downlink
CDN For Financial Services
CDN for SaaS
By Need
Asset Optimization
